2025 IT Service Management Fundamentals Practice Test – Comprehensive Exam Prep

A Configuration Item (CI) is defined as any component or item in a service that is under the control of configuration management. This includes both physical and logical entities that are essential for delivering IT services. By selecting a physical entity, such as a computer or router, the answer highlights that CIs can indeed be tangible items, which are crucial components of the IT infrastructure.

CIs are not limited to hardware; they also encompass software applications and other services. While the other options suggest a narrower scope—focusing solely on software, conceptual items, or a collection of tasks—they do not capture the full breadth of what can be classified as a Configuration Item.

A holistic view of Configuration Items recognizes that both hardware and software, as well as documentation, are vital for understanding and managing the service environment effectively. This comprehensive understanding supports better service delivery, change management, and overall IT governance.